Diagnostic tools that make Wi-Fi support easier
Support Robotics gives Internet Service Providers and their customers everything they need to keep the home network operating at its best. Customers can effortlessly find and fix issues with their Wi-Fi and network setup using our troubleshooting tools. And if they need more help, your agents can carry out remote diagnostics even when broadband is down.
It’s a totally smooth experience, delivered through a diagnostic app and web portal that are easy to deploy and use.
How it works:
What ISPs get with Support Robotics
Direct remote support via smartphone
Why waste time and money sending out an engineer? Give customers fast, remote support that’s as good as a home visit.
Direct remote support via smartphone
Why waste time and money sending out an engineer? Give customers fast, remote support that’s as good as a home visit.
By running diagnostics via the customer’s smartphone, agents see issues from the customer’s perspective.
Agents can use the mobile camera to inspect router location, cabling and check for signal obstacles.
Our software works with any router, letting the agent check logs and change settings, even when broadband is down.
Smart self-service troubleshooting
Many ISP customers would rather self-serve if it’s easier than calling a support agent or going in-store. Help them do more themselves with our Wi-Fi diagnostic app.
Smart self-service troubleshooting
Many ISP customers would rather self-serve if it’s easier than calling a support agent or going in-store. Help them do more themselves with our Wi-Fi diagnostic app.
Our app checks settings and fixes most common issues, even intermittent ones.
The app helps identify problems with home routers, Wi-Fi extenders, and smart home devices.
If customers need more help, the app passes them to an agent, along with any Wi-Fi diagnostic data from self-service tests.
Capabilities to meet new challenges
The challenges on service providers are changing. Support calls are increasingly focused on Wi-Fi and the performance of demanding applications such as video conferencing, VoIP and HD streaming.
Our Wi-Fi survey tool uses the customer’s mobile device to identify areas where poor Wi-Fi might limit their applications.
Capabilities to meet new challenges
The challenges on service providers are changing. Support calls are increasingly focused on Wi-Fi and the performance of demanding applications such as video conferencing, VoIP and HD streaming.
Our Wi-Fi survey tool uses the customer’s mobile device to identify areas where poor Wi-Fi might limit their applications.
Why providers choose our support tools
App-based diagnostics make trouble-shooting easy for customers and agents.
Visual tools enable remote support that’s as good as a site visit.
Fast time to value – deploy standalone or within your customer care app
Partner with FirstDMT and Support Robotics