Remote ISP Support: Provisioning, Wi-Fi Troubleshooting, Speedtest & Network Monitoring

FirstNet, as an Internet Service Provider, offers customers a range of services, including voice and connectivity solutions.

Our network has experienced significant growth in recent years, prompting us to invest in technologies that facilitate automated customer onboarding and ongoing management. After thorough evaluation of various device management platforms, we established a partnership with FirstDMT. The FirstDMT platform offers several compelling advantages, such as the ability to manage multiple vendors' endpoints within a single interface.

Additionally, we selected FirstDMT's platform for its streamlined device provisioning, remote management capabilities, automated firmware and software updates, and scalability. In conclusion, FirstDMT has proven to be a game-changer for our organisations network management and device provisioning needs, delivering time savings, cost reductions, and an enhanced overall customer experience.

FirstNet, as an Internet Service Provider, offers customers a range of services, including voice and connectivity solutions. Our network has experienced significant growth in recent years, prompting us to invest in technologies that facilitate automated customer onboarding and ongoing management. After thorough evaluation of various device management platforms, we established a partnership with FirstDMT. The FirstDMT platform offers several compelling advantages, such as the ability to manage multiple vendors' endpoints within a single interface. Additionally, we selected FirstDMT's platform for its streamlined device provisioning, remote management capabilities, automated firmware and software updates, and scalability. In conclusion, FirstDMT has proven to be a game-changer for our organisations network management and device provisioning needs, delivering time savings, cost reductions, and an enhanced overall customer experience.

FirstNet, as an Internet Service Provider, offers customers a range of services, including voice and connectivity solutions.

Our network has experienced significant growth in recent years, prompting us to invest in technologies that facilitate automated customer onboarding and ongoing management. After thorough evaluation of various device management platforms, we established a partnership with FirstDMT. The FirstDMT platform offers several compelling advantages, such as the ability to manage multiple vendors' endpoints within a single interface.

Additionally, we selected FirstDMT's platform for its streamlined device provisioning, remote management capabilities, automated firmware and software updates, and scalability. In conclusion, FirstDMT has proven to be a game-changer for our organisations network management and device provisioning needs, delivering time savings, cost reductions, and an enhanced overall customer experience.

At Afrihost, we pride ourselves on the client experience. We try and do everything in our power to ensure that our clients find Pure Internet Joy as quickly and seamlessly as possible. Our partnership with FirstDMT has greatly improved this process. We utilise their device provisioning system to provide clients with a "No Touch" setup experience.

The technology also allows us to run special projects on our existing client base and has become a vital tool in our operations. In an industry where integration with partners is critical, we found the process with FirstDMT to be streamlined, efficient and well-documented. Working with the FirstDMT team has been a pleasant experience where communication and collaboration have been the cornerstone of our relationship. We are happy to have them as our Device Management partner and would highly recommend them.

At Afrihost, we pride ourselves on the client experience. We try and do everything in our power to ensure that our clients find Pure Internet Joy as quickly and seamlessly as possible. Our partnership with FirstDMT has greatly improved this process. We utilise their device provisioning system to provide clients with a "No Touch" setup experience. The technology also allows us to run special projects on our existing client base and has become a vital tool in our operations. In an industry where integration with partners is critical, we found the process with FirstDMT to be streamlined, efficient and well-documented. Working with the FirstDMT team has been a pleasant experience where communication and collaboration have been the cornerstone of our relationship. We are happy to have them as our Device Management partner and would highly recommend them.

At Afrihost, we pride ourselves on the client experience. We try and do everything in our power to ensure that our clients find Pure Internet Joy as quickly and seamlessly as possible. Our partnership with FirstDMT has greatly improved this process. We utilise their device provisioning system to provide clients with a "No Touch" setup experience.

The technology also allows us to run special projects on our existing client base and has become a vital tool in our operations. In an industry where integration with partners is critical, we found the process with FirstDMT to be streamlined, efficient and well-documented. Working with the FirstDMT team has been a pleasant experience where communication and collaboration have been the cornerstone of our relationship. We are happy to have them as our Device Management partner and would highly recommend them.

MetroFibre has the Axiros AXESS system implemented as the ACS, for end point management. FirstDMT has customised and implemented the ACS in a redundant setup to address all our needs and requirements.

Any TR-069 capable device can be integrated, and they have done this for our install base, without us having to compromise on functionality. They provide a professional service with speed and accuracy, and we can recommend their services.

MetroFibre has the Axiros AXESS system implemented as the ACS, for end point management. FirstDMT has customised and implemented the ACS in a redundant setup to address all our needs and requirements. Any TR-069 capable device can be integrated, and they have done this for our install base, without us having to compromise on functionality. they provide a professional service with speed and accuracy, and we can recommend their services.

MetroFibre has the Axiros AXESS system implemented as the ACS, for end point management. FirstDMT has customised and implemented the ACS in a redundant setup to address all our needs and requirements.

Any TR-069 capable device can be integrated, and they have done this for our install base, without us having to compromise on functionality. They provide a professional service with speed and accuracy, and we can recommend their services.

I'm writing to express our deep appreciation for First Device Management Technology (Pty) Ltd. Their dedication to innovation, reliability, and customer satisfaction, along with their robust solutions, has significantly improved our internet services.

Their collaborative approach, rapid issue resolution, and unwavering commitment to our success make them an invaluable partner. We highly recommend them to anyone seeking a reliable and innovative technology partner.

I'm writing to express our deep appreciation for First Device Management Technology (Pty) Ltd. Their dedication to innovation, reliability, and customer satisfaction, along with their robust solutions, has significantly improved our internet services. Their collaborative approach, rapid issue resolution, and unwavering commitment to our success make them an invaluable partner. We highly recommend them to anyone seeking a reliable and innovative technology partner.

I'm writing to express our deep appreciation for First Device Management Technology (Pty) Ltd. Their dedication to innovation, reliability, and customer satisfaction, along with their robust solutions, has significantly improved our internet services.

Their collaborative approach, rapid issue resolution, and unwavering commitment to our success make them an invaluable partner. We highly recommend them to anyone seeking a reliable and innovative technology partner.

AXXESS is always striving to bring our clients more value and make things as easy for them as possible. For some time, we were looking for a provisioning system that would allow our clients to simply have plug and play routers and have the ability to manage wireless and other router settings via our Customer Control Panel which they are already familiar with. We found this and more with FirstDMT and their ACS. The service we received was professional and prompt, and since our main projects have been completed, we still enjoy the same level of professionalism after partnering with FirstDMT.

FirstDMT's ACS has also been a game changer in our support department, providing our agents with more insight as to what is happening on the client LAN, providing speed tests direct from the CPE and more. We found the professional team at FirstDMT an absolute pleasure to continue working with, adn we are more than happy to have them in our corner as a device management partner. Will highly recommend their services.

AXXESS is always striving to bring our clients more value and make things as easy for them as possible. For some time, we were looking for a provisioning system that would allow our clients to simply have plug and play routers and have the ability to manage wireless and other router settings via our Customer Control Panel which they are already familiar with. We found this and more with FirstDMT and their ACS. The service we received was professional and prompt, and since our main projects have been completed, we still enjoy the same level of professionalism after partnering with FirstDMT. FirstDMT's ACS has also been a game changer in our support department, providing our agents with more insight as to what is happening on the client LAN, providing speed tests direct from the CPE and more. We found the professional team at FirstDMT an absolute pleasure to continue working with, adn we are more than happy to have them in our corner as a device management partner. Will highly recommend their services.

AXXESS is always striving to bring our clients more value and make things as easy for them as possible. For some time, we were looking for a provisioning system that would allow our clients to simply have plug and play routers and have the ability to manage wireless and other router settings via our Customer Control Panel which they are already familiar with. We found this and more with FirstDMT and their ACS. The service we received was professional and prompt, and since our main projects have been completed, we still enjoy the same level of professionalism after partnering with FirstDMT.

FirstDMT's ACS has also been a game changer in our support department, providing our agents with more insight as to what is happening on the client LAN, providing speed tests direct from the CPE and more. We found the professional team at FirstDMT an absolute pleasure to continue working with, adn we are more than happy to have them in our corner as a device management partner. Will highly recommend their services.

I am thrilled to share my experience with the FDMT Team, who have provided exceptional service and support for the Axiros ACS Platform in South Africa.

As a provider of telecommunications services to medium and large service providers across the country, it was crucial for us to collaborate with a solutions provider committed to customer support and network reliability. The technical support offered by the FDMT team has been nothing short of outstanding. They promptly address any queries or concerns, providing quick and effective solutions. Their expertise and unwavering dedication to customer satisfaction have solidified our trust in their services. Not only has this enhanced our reputation as a reliable service provider, but it has also led to increased customer loyalty and retention. In summary,

I wholeheartedly recommend the FDMT team. Their innovative solutions, combined with exceptional customer service, have enabled AmoebaTSC to deliver reliable and dependable services to our valued clients. We are sincerely grateful for our partnership and the value they bring to our company.

I am thrilled to share my experience with the FDMT Team, who have provided exceptional service and support for the Axiros ACS Platform in South Africa. As a provider of telecommunications services to medium and large service providers across the country, it was crucial for us to collaborate with a solutions provider committed to customer support and network reliability. The technical support offered by the FDMT team has been nothing short of outstanding. They promptly address any queries or concerns, providing quick and effective solutions. Their expertise and unwavering dedication to customer satisfaction have solidified our trust in their services. Not only has this enhanced our reputation as a reliable service provider, but it has also led to increased customer loyalty and retention. In summary, I wholeheartedly recommend the FDMT team. Their innovative solutions, combined with exceptional customer service, have enabled AmoebaTSC to deliver reliable and dependable services to our valued clients. We are sincerely grateful for our partnership and the value they bring to our company.

I am thrilled to share my experience with the FDMT Team, who have provided exceptional service and support for the Axiros ACS Platform in South Africa. As a provider of telecommunications services to medium and large service providers across the country, it was crucial for us to collaborate with a solutions provider committed to customer support and network reliability. The technical support offered by the FDMT team has been nothing short of outstanding. They promptly address any queries or concerns, providing quick and effective solutions. Their expertise and unwavering dedication to customer satisfaction have solidified our trust in their services. Not only has this enhanced our reputation as a reliable service provider, but it has also led to increased customer loyalty and retention. In summary, I wholeheartedly recommend the FDMT team. Their innovative solutions, combined with exceptional customer service, have enabled AmoebaTSC to deliver reliable and dependable services to our valued clients. We are sincerely grateful for our partnership and the value they bring to our company.

Since switching to Axiros system, our support call center has seen a dramatic improvement in efficiency.

Here's why:
Agents can remote access our customers routers: This makes customer experience better rather than going through complex configurations over the phone with our customers, our support agents can view our customers devices directly online, pinpointing issues and resolving them faster.

Diagnostics: The system helps our agents to identify problems quickly and accurately provide faster solutions.
Happier customers, Happier Agents: Faster resolution times mean happier customers with increased customer satisfaction index scores and net promoter scores.
Overall, Axiros has been a game-changer for our call center. It's a powerful tool that helps us deliver while boosting agent productivity. Highly recommend!

Since switching to Axiros system, our support call center has seen a dramatic improvement in efficiency.
Here's why:
Agents can remote access our customers routers: This makes customer experience better rather than going through complex configurations over the phone with our customers, our support agents can view our customers devices directly online, pinpointing issues and resolving them faster.
Diagnostics: The system helps our agents to identify problems quickly and accurately provide faster solutions.
Happier customers, Happier Agents: Faster resolution times mean happier customers with increased customer satisfaction index scores and net promoter scores.
Overall, Axiros has been a game-changer for our call center. It's a powerful tool that helps us deliver while boosting agent productivity. Highly recommend!

Since switching to Axiros system, our support call center has seen a dramatic improvement in efficiency.

Here's why:
Agents can remote access our customers routers: This makes customer experience better rather than going through complex configurations over the phone with our customers, our support agents can view our customers devices directly online, pinpointing issues and resolving them faster.

Diagnostics: The system helps our agents to identify problems quickly and accurately provide faster solutions.
Happier customers, Happier Agents: Faster resolution times mean happier customers with increased customer satisfaction index scores and net promoter scores.
Overall, Axiros has been a game-changer for our call center. It's a powerful tool that helps us deliver while boosting agent productivity. Highly recommend!