






At FirstDMT, we specialise in delivering cutting-edge software tools and services created specifically for the Telecommunications sector, by industry-leading developers/vendors. Our expertise lies in standards-based remote CPE Device Management Services.
These tools are essential for modern ICT organisations managing large subscriber bases, where automation and operational efficiency are critical to thriving in the highly competitive Telecoms sector.
Streamline Device Management

Advanced Automation

Real-Time Insights

Remote Troubleshooting

Scalable Solutions


Powering connectivity with innovation & excellence. We assist Telco players of all sizes, to streamline processes that relate to device and service operations in general, and service provisioning, subscriber support and performance monitoring in particular.

We provide a comprehensive suite of solutions designed to streamline and simplify your business operations.


Manual service activation doesn’t scale. The Axiros Auto-Configuration Server (ACS) simplifies device auto provisioning across CPEs including FTTH, Mobile (4G/5G), GPON, Satellite, and more - using TR-069 and TR-369 standards.
With full OSS integration and powerful APIs, Axiros ACS enables zero-touch provisioning, reducing costs, errors, and deployment times while improving the customer experience.
BOOK A DEMO
Automated Device Provisioning with Axiros ACS
Learn moreEffortless Activation – No complex setup for subscribers.
Fast Deployment – Rapid, automated service rollout.
Error-Free Provisioning – Zero-touch, fully automated.
Cost Efficiency – No technician visits required.
Scalable Growth – Provision thousands of CPEs daily with no added overhead.
Key Benefits


BOOK A DEMO
This broadband speedtest solution, built on the TR-143 and TR-147 standard, provides accurate CPE-level insight into the actual speed and quality of service experienced by subscribers. These speedtests can be scheduled for continuous monitoring or triggered by support agents on demand.
TR-143/TR-471 Based Speedtests
Learn moreObjective Quality Measurement – Tests run directly on the subscriber’s CPE, removing guesswork and bias.
Smarter Support Calls – Equip agents with real-time, context-rich speed data - no user action needed.
Better Network Visibility – Trend analysis highlights issues like bottlenecks or localised outages.
Enhanced Customer Experience – Monitor and enforce contracted speeds to meet service-level expectations.
Regulatory Compliance – Meet government reporting requirements with accurate, traceable speed data.
Key Benefits


Efficient support operations are essential for reducing costs and improving customer satisfaction. This Remote ISP or Telco Support Tool, powered by TR-069, enables real-time management and troubleshooting of CPEs - including mobile, Wi-Fi, and fibre routers - over a broadband connection.
Support agents can remotely view device status, run diagnostics, push settings, or update firmware - no customer involvement or on-site visits needed. A unified, brand-agnostic interface reduces training time and empowers agents to resolve issues like troubleshooting no internet or troubleshooting no Wi-Fi quickly and effectively.
BOOK A DEMO
Real-Time Remote Support
Learn moreReduced Operational Costs – Reduce technician visits and handle issues remotely.
Improved Support Efficiency – Real-time access and diagnostics enable first-call resolution.
Higher Service Quality – Equip agents with the tools to resolve problems swiftly.
Better Customer Experience – Fast, seamless support with minimal subscriber disruption.
Key Benefits


Support Robotics provides app-based tools designed to diagnose and resolve in-home Wi-Fi issues that traditional remote tools can’t reach - like signal coverage, router placement, and cabling. Using the customer’s smartphone, it offers real-time insights and interactive guidance, helping resolve issues efficiently from the customer’s perspective.
The app supports both self-service and remote support modes, with seamless transition between the two. It empowers ISPs to deliver faster resolutions, reduce costs, and improve customer satisfaction.
BOOK A DEMO
Wi-Fi Troubleshooting with Support Robotics
Improved Customer Experience – Self-service diagnostics, real-time guidance, and personalised support reduce frustration and improve satisfaction.
Operational Efficiency – Remote access to photos, Wi-Fi surveys, and router data helps agents resolve issues faster - no truck rolls.
Cost Savings – Fewer site visits, lower call handling times, and improved first-call resolution drive down support costs.
Competitive Advantage – Advanced diagnostics, CRM/ACS integration, and customer education tools enhance service quality and brand perception.
Customer Insights – Usage data and behavior patterns help refine support strategies and improve overall service delivery.
Key Benefits


This solution turns broadband devices into active probes for real-time and historical performance monitoring. It enables providers to analyze service quality at the device level, identify network issues, and ensure optimal delivery across the last mile.
It helps answer key performance questions - such as the impact of packet loss on streaming or the resilience of devices under network strain - making it essential for proactive OSS assurance.
Service & Performance Monitoring
BOOK A DEMO
Real-Time Performance Data – Signal strength, bandwidth usage, error rates, and more.
Usage Insights –Understand customer behavior and network load for better capacity planning.
Proactive Fault Detection – Identify service degradation early to resolve issues before impact.
Faster Root Cause Analysis – Historical data and logs reduce troubleshooting time.
SLA Tracking – Monitor and validate adherence to service-level agreements.
Anomaly Detection – Detect unusual activity or performance drops automatically.
Customer Experience Correlation – Align technical issues with customer complaints or churn.
Custom Dashboards & Alerts – Role-based views and notifications for fast action.
OSS/BSS Integration –Seamlessly connect with existing systems for unified operations.
Key Benefits
Learn moreWe offer a wide range of solutions to our customers that help you make running your business easier.

Manual service activation doesn’t scale. The Axiros Auto-Configuration Server (ACS) simplifies device auto provisioning across CPEs including FTTH, Mobile (4G/5G), GPON, Satellite, and more - using TR-069 and TR-369 standards.
With full OSS integration and powerful APIs, Axiros ACS enables zero-touch provisioning, reducing costs, errors, and deployment times while improving the customer experience.
Automated Device Provisioning with Axiros ACS
Learn moreEffortless Activation – No complex setup for subscribers.
Fast Deployment – Rapid, automated service rollout.
Error-Free Provisioning – Zero-touch, fully automated.
Cost Efficiency – No technician visits required.
Scalable Growth – Provision thousands of CPEs daily with no added overhead.
Key Benefits
Manual service activation doesn’t scale. The Axiros Auto-Configuration Server (ACS) simplifies device auto provisioning across CPEs including FTTH, Mobile (4G/5G), GPON, Satellite, and more - using TR-069 and TR-369 standards.
With full OSS integration and powerful APIs, Axiros ACS enables zero-touch provisioning, reducing costs, errors, and deployment times while improving the customer experience.
Automated Device Provisioning with Axiros ACS
Key Benefits
Effortless Activation – No complex setup for subscribers.
Fast Deployment – Rapid, automated service rollout.
Error-Free Provisioning – Zero-touch, fully automated.
Cost Efficiency – No technician visits required.
Scalable Growth – Provision thousands of CPEs daily with no added overhead.

TR-143 / TR-471 Based Speedtests
Learn moreThis broadband speedtest solution, built on the TR-143 and TR-147 standard, provides accurate, CPE-level insight into the actual speed and quality of service experienced by subscribers. These speedtests can be scheduled for continuous monitoring or triggered by support agents on demand.
Objective Quality Measurement – Tests run directly on the subscriber’s CPE, removing guesswork and bias.
Smarter Support Calls – Equip agents with real-time, context-rich speed data - no user action needed.
Better Network Visibility – Trend analysis highlights issues like bottlenecks or localised outages.
Enhanced Customer Experience – Monitor and enforce contracted speeds to meet service-level expectations.
Regulatory Compliance – Meet government reporting requirements with accurate, traceable speed data.
Objective Quality Measurement – Tests run directly on the subscriber’s CPE, removing guesswork and bias.
Smarter Support Calls – Equip agents with real-time, context-rich speed data - no user action needed.
Better Network Visibility – Trend analysis highlights issues like bottlenecks or localised outages.
Enhanced Customer Experience – Monitor and enforce contracted speeds to meet service-level expectations.
Regulatory Compliance – Meet government reporting requirements with accurate, traceable speed data.
This broadband speedtest solution, built on the TR-143 and TR-147 standard, provides accurate, CPE-level insight into the actual speed and quality of service experienced by subscribers. These speedtests can be scheduled for continuous monitoring or triggered by support agents on demand.
Key Benefits
TR-143 / TR-471 Based Speedtests
Key Benefits

Efficient support operations are essential for reducing costs and improving customer satisfaction. This Remote ISP or Telco Support Tool, powered by TR-069, enables real-time management and troubleshooting of CPEs - including mobile, Wi-Fi, and fibre routers - over a broadband connection.
Support agents can remotely view device status, run diagnostics, push settings, or update firmware - no customer involvement or on-site visits needed. A unified, brand-agnostic interface reduces training time and empowers agents to resolve issues like troubleshooting no internet or troubleshooting no Wi-Fi quickly and effectively.
Real-Time Remote Support
Reduced Operational Costs – Reduce technician visits and handle issues remotely.
Improved Support Efficiency – Real-time access and diagnostics enable first-call resolution.
Higher Service Quality – Equip agents with the tools to resolve problems swiftly.
Better Customer Experience – Fast, seamless support with minimal subscriber disruption.
Key Benefits
Real-Time Remote Support
Efficient support operations are essential for reducing costs and improving customer satisfaction. This Remote ISP or Telco Support Tool, powered by TR-069, enables real-time management and troubleshooting of CPEs - including mobile, Wi-Fi, and fibre routers - over a broadband connection.
Support agents can remotely view device status, run diagnostics, push settings, or update firmware - no customer involvement or on-site visits needed. A unified, brand-agnostic interface reduces training time and empowers agents to resolve issues like troubleshooting no internet or troubleshooting no Wi-Fi quickly and effectively.
Key Benefits
Reduced Operational Costs – Reduce technician visits and handle issues remotely.
Improved Support Efficiency – Real-time access and diagnostics enable first-call resolution.
Higher Service Quality – Equip agents with the tools to resolve problems swiftly.
Better Customer Experience – Fast, seamless support with minimal subscriber disruption.

Support Robotics provides app-based tools designed to diagnose and resolve in-home Wi-Fi issues that traditional remote tools can’t reach - like signal coverage, router placement, and cabling. Using the customer’s smartphone, it offers real-time insights and interactive guidance, helping resolve issues efficiently from the customer’s perspective.
The app supports both self-service and remote support modes, with seamless transition between the two. It empowers ISPs to deliver faster resolutions, reduce costs, and improve customer satisfaction.
Wi-Fi Troubleshooting with Support Robotics
Improved Customer Experience – Self-service diagnostics, real-time guidance, and personalised support reduce frustration and improve satisfaction.
Operational Efficiency – Remote access to photos, Wi-Fi surveys, and router data helps agents resolve issues faster - no truck rolls.
Cost Savings – Fewer site visits, lower call handling times, and improved first-call resolution drive down support costs.
Competitive Advantage – Advanced diagnostics, CRM/ACS integration, and customer education tools enhance service quality and brand perception.
Customer Insights – Usage data and behavior patterns help refine support strategies and improve overall service delivery.
Key Benefits
Wi-Fi Troubleshooting with Support Robotics
Support Robotics provides app-based tools designed to diagnose and resolve in-home Wi-Fi issues that traditional remote tools can’t reach - like signal coverage, router placement, and cabling. Using the customer’s smartphone, it offers real-time insights and interactive guidance, helping resolve issues efficiently from the customer’s perspective.
The app supports both self-service and remote support modes, with seamless transition between the two. It empowers ISPs to deliver faster resolutions, reduce costs, and improve customer satisfaction.
Improved Customer Experience – Self-service diagnostics, real-time guidance, and personalised support reduce frustration and improve satisfaction.
Operational Efficiency – Remote access to photos, Wi-Fi surveys, and router data helps agents resolve issues faster - no truck rolls.
Cost Savings – Fewer site visits, lower call handling times, and improved first-call resolution drive down support costs.
Competitive Advantage – Advanced diagnostics, CRM/ACS integration, and customer education tools enhance service quality and brand perception.
Customer Insights – Usage data and behavior patterns help refine support strategies and improve overall service delivery.
Key Benefits
Learn more BOOK A DEMO BOOK A DEMO Learn more
This solution turns broadband devices into active probes for real-time and historical performance monitoring. It enables providers to analyze service quality at the device level, identify network issues, and ensure optimal delivery across the last mile.
It helps answer key performance questions - such as the impact of packet loss on streaming or the resilience of devices under network strain - making it essential for proactive OSS assurance.
Service & Performance Monitoring
Real-Time Performance Data – Signal strength, bandwidth usage, error rates, and more.
Usage Insights –Understand customer behavior and network load for better capacity planning.
Proactive Fault Detection – Identify service degradation early to resolve issues before impact.
Faster Root Cause Analysis – Historical data and logs reduce troubleshooting time.
SLA Tracking – Monitor and validate adherence to service-level agreements.
Anomaly Detection – Detect unusual activity or performance drops automatically.
Customer Experience Correlation – Align technical issues with customer complaints or churn.
Custom Dashboards & Alerts – Role-based views and notifications for fast action.
OSS/BSS Integration –Seamlessly connect with existing systems for unified operations.
Key Benefits
Service & Performance Monitoring
This solution turns broadband devices into active probes for real-time and historical performance monitoring. It enables providers to analyze service quality at the device level, identify network issues, and ensure optimal delivery across the last mile.
It helps answer key performance questions - such as the impact of packet loss on streaming or the resilience of devices under network strain - making it essential for proactive OSS assurance.
Real-Time Performance Data – Signal strength, bandwidth usage, error rates, and more.
Usage Insights –Understand customer behavior and network load for better capacity planning.
Proactive Fault Detection – Identify service degradation early to resolve issues before impact.
Faster Root Cause Analysis – Historical data and logs reduce troubleshooting time.
SLA Tracking – Monitor and validate adherence to service-level agreements.
Anomaly Detection – Detect unusual activity or performance drops automatically.
Customer Experience Correlation – Align technical issues with customer complaints or churn.
Custom Dashboards & Alerts – Role-based views and notifications for fast action.
OSS/BSS Integration –Seamlessly connect with existing systems for unified operations.
Key Benefits
BOOK A DEMO BOOK A DEMO Learn more Learn moreTestimonials


FirstNet, as an Internet Service Provider, offers customers a range of services, including voice and connectivity solutions.
Our network has experienced significant growth in recent years, prompting us to invest in technologies that facilitate automated customer onboarding and ongoing management. After thorough evaluation of various device management platforms, we established a partnership with FirstDMT. The FirstDMT platform offers several compelling advantages, such as the ability to manage multiple vendors' endpoints within a single interface.
Additionally, we selected FirstDMT's platform for its streamlined device provisioning, remote management capabilities, automated firmware and software updates, and scalability. In conclusion, FirstDMT has proven to be a game-changer for our organisations network management and device provisioning needs, delivering time savings, cost reductions, and an enhanced overall customer experience.

FirstNet, as an Internet Service Provider, offers customers a range of services, including voice and connectivity solutions. Our network has experienced significant growth in recent years, prompting us to invest in technologies that facilitate automated customer onboarding and ongoing management. After thorough evaluation of various device management platforms, we established a partnership with FirstDMT. The FirstDMT platform offers several compelling advantages, such as the ability to manage multiple vendors' endpoints within a single interface. Additionally, we selected FirstDMT's platform for its streamlined device provisioning, remote management capabilities, automated firmware and software updates, and scalability. In conclusion, FirstDMT has proven to be a game-changer for our organisations network management and device provisioning needs, delivering time savings, cost reductions, and an enhanced overall customer experience.

FirstNet, as an Internet Service Provider, offers customers a range of services, including voice and connectivity solutions.
Our network has experienced significant growth in recent years, prompting us to invest in technologies that facilitate automated customer onboarding and ongoing management. After thorough evaluation of various device management platforms, we established a partnership with FirstDMT. The FirstDMT platform offers several compelling advantages, such as the ability to manage multiple vendors' endpoints within a single interface.
Additionally, we selected FirstDMT's platform for its streamlined device provisioning, remote management capabilities, automated firmware and software updates, and scalability. In conclusion, FirstDMT has proven to be a game-changer for our organisations network management and device provisioning needs, delivering time savings, cost reductions, and an enhanced overall customer experience.


At Afrihost, we pride ourselves on the client experience. We try and do everything in our power to ensure that our clients find Pure Internet Joy as quickly and seamlessly as possible. Our partnership with FirstDMT has greatly improved this process. We utilise their device provisioning system to provide clients with a "No Touch" setup experience.
The technology also allows us to run special projects on our existing client base and has become a vital tool in our operations. In an industry where integration with partners is critical, we found the process with FirstDMT to be streamlined, efficient and well-documented. Working with the FirstDMT team has been a pleasant experience where communication and collaboration have been the cornerstone of our relationship. We are happy to have them as our Device Management partner and would highly recommend them.

At Afrihost, we pride ourselves on the client experience. We try and do everything in our power to ensure that our clients find Pure Internet Joy as quickly and seamlessly as possible. Our partnership with FirstDMT has greatly improved this process. We utilise their device provisioning system to provide clients with a "No Touch" setup experience. The technology also allows us to run special projects on our existing client base and has become a vital tool in our operations. In an industry where integration with partners is critical, we found the process with FirstDMT to be streamlined, efficient and well-documented. Working with the FirstDMT team has been a pleasant experience where communication and collaboration have been the cornerstone of our relationship. We are happy to have them as our Device Management partner and would highly recommend them.

At Afrihost, we pride ourselves on the client experience. We try and do everything in our power to ensure that our clients find Pure Internet Joy as quickly and seamlessly as possible. Our partnership with FirstDMT has greatly improved this process. We utilise their device provisioning system to provide clients with a "No Touch" setup experience.
The technology also allows us to run special projects on our existing client base and has become a vital tool in our operations. In an industry where integration with partners is critical, we found the process with FirstDMT to be streamlined, efficient and well-documented. Working with the FirstDMT team has been a pleasant experience where communication and collaboration have been the cornerstone of our relationship. We are happy to have them as our Device Management partner and would highly recommend them.


MetroFibre has the Axiros AXESS system implemented as the ACS, for end point management. FirstDMT has customised and implemented the ACS in a redundant setup to address all our needs and requirements.
Any TR-069 capable device can be integrated, and they have done this for our install base, without us having to compromise on functionality. They provide a professional service with speed and accuracy, and we can recommend their services.

MetroFibre has the Axiros AXESS system implemented as the ACS, for end point management. FirstDMT has customised and implemented the ACS in a redundant setup to address all our needs and requirements. Any TR-069 capable device can be integrated, and they have done this for our install base, without us having to compromise on functionality. they provide a professional service with speed and accuracy, and we can recommend their services.

MetroFibre has the Axiros AXESS system implemented as the ACS, for end point management. FirstDMT has customised and implemented the ACS in a redundant setup to address all our needs and requirements.
Any TR-069 capable device can be integrated, and they have done this for our install base, without us having to compromise on functionality. They provide a professional service with speed and accuracy, and we can recommend their services.


I'm writing to express our deep appreciation for First Device Management Technology (Pty) Ltd. Their dedication to innovation, reliability, and customer satisfaction, along with their robust solutions, has significantly improved our internet services.
Their collaborative approach, rapid issue resolution, and unwavering commitment to our success make them an invaluable partner. We highly recommend them to anyone seeking a reliable and innovative technology partner.

I'm writing to express our deep appreciation for First Device Management Technology (Pty) Ltd. Their dedication to innovation, reliability, and customer satisfaction, along with their robust solutions, has significantly improved our internet services. Their collaborative approach, rapid issue resolution, and unwavering commitment to our success make them an invaluable partner. We highly recommend them to anyone seeking a reliable and innovative technology partner.

I'm writing to express our deep appreciation for First Device Management Technology (Pty) Ltd. Their dedication to innovation, reliability, and customer satisfaction, along with their robust solutions, has significantly improved our internet services.
Their collaborative approach, rapid issue resolution, and unwavering commitment to our success make them an invaluable partner. We highly recommend them to anyone seeking a reliable and innovative technology partner.

AXXESS is always striving to bring our clients more value and make things as easy for them as possible. For some time, we were looking for a provisioning system that would allow our clients to simply have plug and play routers and have the ability to manage wireless and other router settings via our Customer Control Panel which they are already familiar with. We found this and more with FirstDMT and their ACS. The service we received was professional and prompt, and since our main projects have been completed, we still enjoy the same level of professionalism after partnering with FirstDMT.
FirstDMT's ACS has also been a game changer in our support department, providing our agents with more insight as to what is happening on the client LAN, providing speed tests direct from the CPE and more. We found the professional team at FirstDMT an absolute pleasure to continue working with, adn we are more than happy to have them in our corner as a device management partner. Will highly recommend their services.
AXXESS is always striving to bring our clients more value and make things as easy for them as possible. For some time, we were looking for a provisioning system that would allow our clients to simply have plug and play routers and have the ability to manage wireless and other router settings via our Customer Control Panel which they are already familiar with. We found this and more with FirstDMT and their ACS. The service we received was professional and prompt, and since our main projects have been completed, we still enjoy the same level of professionalism after partnering with FirstDMT. FirstDMT's ACS has also been a game changer in our support department, providing our agents with more insight as to what is happening on the client LAN, providing speed tests direct from the CPE and more. We found the professional team at FirstDMT an absolute pleasure to continue working with, adn we are more than happy to have them in our corner as a device management partner. Will highly recommend their services.
AXXESS is always striving to bring our clients more value and make things as easy for them as possible. For some time, we were looking for a provisioning system that would allow our clients to simply have plug and play routers and have the ability to manage wireless and other router settings via our Customer Control Panel which they are already familiar with. We found this and more with FirstDMT and their ACS. The service we received was professional and prompt, and since our main projects have been completed, we still enjoy the same level of professionalism after partnering with FirstDMT.
FirstDMT's ACS has also been a game changer in our support department, providing our agents with more insight as to what is happening on the client LAN, providing speed tests direct from the CPE and more. We found the professional team at FirstDMT an absolute pleasure to continue working with, adn we are more than happy to have them in our corner as a device management partner. Will highly recommend their services.


I am thrilled to share my experience with the FDMT Team, who have provided exceptional service and support for the Axiros ACS Platform in South Africa.
As a provider of telecommunications services to medium and large service providers across the country, it was crucial for us to collaborate with a solutions provider committed to customer support and network reliability. The technical support offered by the FDMT team has been nothing short of outstanding. They promptly address any queries or concerns, providing quick and effective solutions. Their expertise and unwavering dedication to customer satisfaction have solidified our trust in their services. Not only has this enhanced our reputation as a reliable service provider, but it has also led to increased customer loyalty and retention. In summary,
I wholeheartedly recommend the FDMT team. Their innovative solutions, combined with exceptional customer service, have enabled AmoebaTSC to deliver reliable and dependable services to our valued clients. We are sincerely grateful for our partnership and the value they bring to our company.

I am thrilled to share my experience with the FDMT Team, who have provided exceptional service and support for the Axiros ACS Platform in South Africa. As a provider of telecommunications services to medium and large service providers across the country, it was crucial for us to collaborate with a solutions provider committed to customer support and network reliability. The technical support offered by the FDMT team has been nothing short of outstanding. They promptly address any queries or concerns, providing quick and effective solutions. Their expertise and unwavering dedication to customer satisfaction have solidified our trust in their services. Not only has this enhanced our reputation as a reliable service provider, but it has also led to increased customer loyalty and retention. In summary, I wholeheartedly recommend the FDMT team. Their innovative solutions, combined with exceptional customer service, have enabled AmoebaTSC to deliver reliable and dependable services to our valued clients. We are sincerely grateful for our partnership and the value they bring to our company.

I am thrilled to share my experience with the FDMT Team, who have provided exceptional service and support for the Axiros ACS Platform in South Africa. As a provider of telecommunications services to medium and large service providers across the country, it was crucial for us to collaborate with a solutions provider committed to customer support and network reliability. The technical support offered by the FDMT team has been nothing short of outstanding. They promptly address any queries or concerns, providing quick and effective solutions. Their expertise and unwavering dedication to customer satisfaction have solidified our trust in their services. Not only has this enhanced our reputation as a reliable service provider, but it has also led to increased customer loyalty and retention. In summary, I wholeheartedly recommend the FDMT team. Their innovative solutions, combined with exceptional customer service, have enabled AmoebaTSC to deliver reliable and dependable services to our valued clients. We are sincerely grateful for our partnership and the value they bring to our company.


Since switching to Axiros system, our support call center has seen a dramatic improvement in efficiency.
Here's why:
Agents can remote access our customers routers: This makes customer experience better rather than going through complex configurations over the phone with our customers, our support agents can view our customers devices directly online, pinpointing issues and resolving them faster.
Diagnostics: The system helps our agents to identify problems quickly and accurately provide faster solutions.
Happier customers, Happier Agents: Faster resolution times mean happier customers with increased customer satisfaction index scores and net promoter scores.
Overall, Axiros has been a game-changer for our call center. It's a powerful tool that helps us deliver while boosting agent productivity. Highly recommend!

Since switching to Axiros system, our support call center has seen a dramatic improvement in efficiency.
Here's why:
Agents can remote access our customers routers: This makes customer experience better rather than going through complex configurations over the phone with our customers, our support agents can view our customers devices directly online, pinpointing issues and resolving them faster.
Diagnostics: The system helps our agents to identify problems quickly and accurately provide faster solutions.
Happier customers, Happier Agents: Faster resolution times mean happier customers with increased customer satisfaction index scores and net promoter scores.
Overall, Axiros has been a game-changer for our call center. It's a powerful tool that helps us deliver while boosting agent productivity. Highly recommend!

Since switching to Axiros system, our support call center has seen a dramatic improvement in efficiency.
Here's why:
Agents can remote access our customers routers: This makes customer experience better rather than going through complex configurations over the phone with our customers, our support agents can view our customers devices directly online, pinpointing issues and resolving them faster.
Diagnostics: The system helps our agents to identify problems quickly and accurately provide faster solutions.
Happier customers, Happier Agents: Faster resolution times mean happier customers with increased customer satisfaction index scores and net promoter scores.
Overall, Axiros has been a game-changer for our call center. It's a powerful tool that helps us deliver while boosting agent productivity. Highly recommend!
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